Data Protection Policy – in English

Hibij Privacy Policy – Yours Data Secure

Hibij believes personal privacy is a fundamental right. You have the right to know how we collect your data, where we store it, and how we keep it safe – and this page explains all of that clearly.

Last updated: January 2026
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Hibij Security Standards
256 Bit SSL
0 Data Sales
2FA Security Layers
01
Introduction & Applicability
When and Who This Policy Applies To

By using the Hibij website or app, you agree to this Privacy Policy. This policy applies to the hibij.bet website, mobile app, and all digital services operated by Hibij.

Hibij believes protecting data privacy is not just a legal obligation – it is an ethical responsibility to our users. That is why this policy is written in plain, accessible language rather than dense legal jargon.

This Privacy Policy has been prepared in accordance with international data protection regulations (GDPR-compliant). If you have any questions, feel free to reach out at any time support@hibij.betto get in touch.

Important: Hibij never sells your information to third parties. This is a core part of our commitment to you.

02
What Information We Collect
Types of Data Collected and Sources

Hibij only collects information that is genuinely necessary to provide its services. No excessive or unnecessary data is requested.

Identity Information
Name, date of birth, gender, NID/passport number
Contact Information
Email, mobile number, address
Financial Information
Payment methods, transaction history
Device Information
IP address, browser, operating system
Gaming Activity
Betting history, favourite games, session data
Communication Logs
Support chat and email conversations

We collect data in three ways: (1) directly from you (registration, KYC), (2) automatically as you use the platform (logs, cookies), and (3) from verified third parties (payment processors, fraud prevention services).

03
How Your Information Is Used
Purpose of Use & Legal Basis

Hibij uses your information only for specific, legitimate purposes. Each use has a clear reason behind it:

  • Account Management: Creating, maintaining, and keeping your account secure.
  • Service Delivery: Managing betting, gaming, payment, and bonus services.
  • KYC & Age Verification: Meeting legal obligations and protecting minors.
  • Fraud Prevention: Detecting and blocking suspicious activity.
  • Customer Support: Resolving your complaints and inquiries.
  • Responsible Gaming: Identifying problematic gaming patterns.
  • Legal Compliance: Meeting regulatory requirements.

With your consent: you may receive notifications about new bonus offers and promotions. This consent can be withdrawn at any time.

To Clarify: Hibij does not share your betting history or behavioral data with any advertising networks.

04
Data Retention & Periods
How Long and Where Your Data Is Stored

Hibij does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal obligations.

Data Type Retention Period Reason
Account Information 5 years after account closure Legal
Transaction Records 7 Years Legal
KYC Documents 5 Years Legal
Chat Log 2 Years Service Quality
Cookie Information 1–24 months Functional
Marketing Consent Until Withdrawal Consent-Based

All data is stored in internationally certified, secure data centres. Backups are kept encrypted and are accessible only to a limited number of authorised staff.

05
Sharing Data with Third Parties
When and With Whom Your Data May Be Shared

Hibij does not sell your data. However, limited information is shared with trusted partners to operate our services:

  • Payment Processors: bKash, Nagad, Rocket, and others – to process transactions.
  • Identity Verification Services: Trusted partners for KYC and age verification.
  • Fraud Prevention: Cybersecurity and fraud detection services.
  • Legal Authorities: When required by a court order or a legitimate request from a regulatory authority.
  • Auditor: Regular third-party audits for license renewal.

Data Processing Agreements (DPAs) are in place with all these partners. They may only use your data for specified purposes and strictly in accordance with Hibij's instructions.

Rest Assured: Your betting history, gaming habits, and financial information are never shared with any advertiser or marketing company.

06
Cookie Policy
What Cookies Are, Why We Use Them, and How to Manage Them

Cookies are small text files stored on your device. Hibij uses the following types of cookies:

  • Essential Cookies: Login sessions and security tokens – the site cannot function without these.
  • Performance Cookies: How quickly the site loads and which pages have issues.
  • Functional Cookies: Remembering language preferences and layout settings.
  • Analytics Cookies: Page view statistics — anonymous data only.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of Hibij.

07
Your Rights
Your Data Protection Rights

Under international data protection regulations, you have certain important rights that Hibij respects:

Right to Know
You can request to know what information we hold about you
Right to Rectification
You may request corrections to any inaccurate information
Right to Erasure
You can request deletion of your data unless we are legally required to retain it
Restrict Processing
You can request that we stop using your data for specific purposes
Right to Data Portability
You can obtain your information in a structured format
Right to Object
You may opt out of marketing communications at any time

To exercise any of these rights support@hibij.bet. Hibij will endeavour to respond within 30 days. Please note that data required for legal obligations may not be eligible for deletion.

08
Child Protection
Minors' Data & Protection

Hibij strictly prohibits providing services to anyone under 18. We do not knowingly collect or process data from minors.

If we become aware that a minor's information is present in our system, we will immediately close that account and delete all associated data.

If you believe your child is using Hibij, please contact support@hibij.bet immediately. We will take prompt action.

For Parents: Use parental control software on your device and stay aware of your child's internet activity.

09
Technical Security Measures
How Your Information Is Protected

Hibij maintains the highest industry standards to ensure your data is protected. Our security framework operates on multiple layers:

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Encrypted Storage: All stored data is encrypted with AES-256.
  • Regular Security Audits: Audited by third-party security experts.
  • Access Control: Only authorized personnel can access specific data.
  • Breach Notification: In the event of a data breach, users will be notified within 72 hours.

You Have a Role Too: Use a strong password, keep 2FA enabled, and report anything suspicious to Hibij immediately.

10
Policy Updates & Contact
Updates & Related Information

Hibij may update this Privacy Policy from time to time. For significant changes, you will be notified via email or an in-platform notification.

Continued use of the platform after an updated policy is posted will be considered acceptance of the new policy.

For any privacy-related questions or requests:

  • Email: support@hibij.bet
  • Live Chat: Available 24/7 on the Hibij platform
  • Response time: Usually within 24–48 hours

Data Protection Officer: For formal data protection complaints, please contact us at privacy@hibij.bet.

Your Data Journey

How Your Data Flows

From data collection to protection – every step is transparent.

1
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Collection

During Registration & Use

2
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Encryption

256-bit SSL Protection

3
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Storage

On Secured Servers

4
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Usage

For Specified Purposes Only

5
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Deletion

Securely upon expiry

Our Security Commitment

Why Your Data Is Safe with Hibij

Hibij actively protects your privacy — both technically and through policy.

Maximum Encryption

Bank-grade 256-bit SSL encryption is used. Your data remains fully secure during transfer.

No Data Sales

Hibij never sells your data to third parties. This isn't just a claim — it's simply not part of our business model.

Limited Access

Only designated staff can access specific data based on operational need. All access is logged.

Quick Alert

In the event of a data breach, Hibij will notify all affected users within 72 hours.

Regular Audits

Independent security experts regularly audit Hibij's data protection systems.

Your Control

You have full rights to view, correct, delete, or download your personal data at any time.

FAQ

Account & Transaction Inquiries

After logging in to Hibij, click your profile icon in the top right corner. Go to "My Account" from there. Inside, you'll find two separate sections – "Bet History", which contains details of all your sports bets and casino rounds, and "Transactions", which records every deposit, withdrawal, and bonus credit. Both sections let you filter by date, amount, and status. Use the date filter to look up records from a specific period. If you can't find something or something looks wrong, contact live chat support – they can verify your transaction log directly.

Withdrawing from Hibij is straightforward. Go to your profile and click "Withdrawal". Select your payment method – bKash, Nagad, or Rocket – and use the same method you deposited with. Enter the amount (minimum ৳500) and confirm. Smaller amounts (up to ৳50,000) are typically processed within 1–3 hours. Larger amounts may take up to 24 hours. If your KYC verification is incomplete, withdrawals above ৳10,000 will not be allowed – complete identity verification from your profile first. A pending status is usually nothing to worry about; if it's been pending for more than 3 hours, contact support with your transaction ID.
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Play in a Safe Environment

Your data is secure at Hibij, transactions are transparent, and the service is trustworthy. Join today.

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